Frequently Asked Questions
Why do I need a missed call text service?
Most businesses miss over half of their incoming calls, which means lost opportunities. Our missed call text service helps capture and engage potential customers instantly, giving you a second chance to connect rather than losing them to a competitor. This is one of the easiest and most cost-effective ways to boost revenue and show customers you’re attentive. If you choose to add AI, your business gains an always-on, human-like assistant that can answer questions, schedule appointments, and help drive sales.
What’s included in the basic plan?
The basic plan provides a missed call text-back solution for your business. We assign you a dedicated number that forwards calls from your existing line. If a call goes unanswered, the system automatically sends a customized text message, allowing you to continue the conversation via text or return the call later.
How does the basic Missed Call Text Back plan work?
Whenever you miss a call, the service sends an automatic text message within seconds. This keeps the potential customer engaged, reducing the chances of them reaching out to a competitor.
What’s included in the AI Plan?
The AI Plan takes customer interactions to the next level. After learning about your business, our AI can engage in real-time conversations, answering common questions, scheduling appointments, and directing customers to relevant services or products. It acts like a virtual assistant, handling customer inquiries efficiently.
How does the Missed Call Text Back AI plan work?
Just like the basic plan, the AI-powered version sends an instant text message when a call is missed. From there, AI takes over, carrying on conversations naturally— like a live representative. It’s trained on your business details, including services, hours, locations, and FAQs, ensuring accurate responses. Think of it as a full-time team member that never takes a break and costs just a fraction of a real employee.
Is this compatible with my existing phone system?
Yes! Our service works with all phone systems, including VoIP, landlines, and mobile phones. No extra hardware is needed. We simply forward your current number to the new one we provide.
Can I customize the text messages sent to callers?
Yes, you can personalize your outgoing messages to match your brand’s tone and communication style. If you opt for AI, we can further tailor responses based on customer needs.
What can I include in my text messages?
You can add links, contact details, business hours, or any other information that helps customers take the next step.
Is the service 10DLC compliant?
Yes, we register your business for 10DLC compliance, ensuring messages meet industry standards and are approved by mobile carriers.
What do I need to do after signing up?
We handle most of the setup. You’ll complete a quick questionnaire, then join us for a brief call to finalize details. After that, we take care of everything else.
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